Return Policy & Cooling-off Period
At Amsterdamposter.com, we strive to provide you with high-quality photo prints and wall art. Is the product not entirely what you expected? Then you have the right to cancel your order, provided you meet the stated conditions.
1. Cooling-off Period (Right of Withdrawal for Consumers)
Consumers within the European Union (EU) have the right to cancel their order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to actually return the product.
2. Exceptions to the Right of Return
The right of withdrawal does not apply in the following situations:
Business Orders (B2B): Orders placed by businesses, companies, or corporate clients (identifiable by a company name or VAT number on the invoice) are excluded from the right of return.
Orders Outside the EU: For buyers/delivery addresses outside the European Union, the statutory 14-day return right does not apply. These sales are final.
Custom & Personalized Products: If you have requested a specific custom modification (such as a non-standard size outside of the regular assortment or a personalized crop/text), this is considered a custom product, and the cooling-off period does not apply.
3. Conditions for Returns
To make use of your right of return, we ask you to keep the following in mind:
The product must be returned undamaged and in its original condition.
Preferably use the original packaging (tube or sturdy box) to prevent transport damage.
When packing fine art paper and prints, please handle them with clean hands or gloves to avoid fingerprints and creases.
4. How to Register a Return
Send an email to info@amsterdamposter.com within 14 days of receipt, including your name, order number, and the items you wish to return.
We will email you the instructions and the return address.
Carefully pack the item and return it to us within 14 days of your notification. Please keep your proof of shipment containing the Track & Trace code safe.
5. Return Shipping Costs
Regular Returns: The direct costs for return shipping are at your own expense.
Damaged or Incorrectly Delivered Product: Did your print arrive damaged or is there a manufacturing defect? This applies to all customers (including business customers and those outside the EU). Contact us within 48 hours of receipt via info@amsterdamposter.com with photos of the damage and packaging. We will then provide an appropriate solution or a replacement free of charge.
6. Refunds
When you exercise your right of withdrawal as an EU consumer, we will refund the entire order amount (including any standard shipping costs from the original order) as quickly as possible, but no later than 14 days after your return notification.
We may withhold the refund until we have received the product back, or until you have demonstrated that the product has been sent back. The refund will be processed using the same payment method that was used for the initial transaction.